The evaluation results of the user satisfaction of the bridge and portal crane in Jiangxi heavy machinery plant

Jiangxi hoisting machinery general factory commissioned in November 2015, the Jiangxi Provincial Quality Association user evaluation center of Jiangxi Hoisting Machinery General Factory production of bridge crane and gantry crane of third party user satisfaction survey, the survey involving Zhejiang, Guangdong, Guangxi, Tianjin, Shandong, Sichuan, Henan and Jiangxi provinces (municipalities directly under the central government) users. Through the statistical analysis of the effective questionnaire data, the factory's comprehensive user satisfaction is 92.21, which is 1.99% higher than the results of the user satisfaction evaluation in May 2012. The specific items and satisfaction of the evaluation are as follows:

 

 

According to the survey, and enterprise user satisfaction is related to several latent variables "expected", "quality brand impression", "perceived quality", "customer satisfaction" and "service" are more than 90 points, indicating that the overall level of the company's customer satisfaction is very high, compared with 2012, the overall level of satisfaction showed an increasing trend.